1. How to choose a battery for my laptop?

• A--- Every laptop battery has a model number, you need to remove the original battery and find the model number next to the word 'model' , which consists of letters, numbers, spaces, etc.
• B---.Find or search this model on our site.
• C--- Compare the picture of the battery, output voltage, capacity and other parameters, but also pay attention to the shape of the notebook battery, the position of the fixing screw hole, the details of the connecting line light, and make sure that the battery you choose is the same as the original battery.
• D----Enter your laptop model number next to the Buy button and add to cart - Enter shipping address - Confirm - OK.
• E----You will receive a new laptop battery shortly.

2. I received a different model of battery?

• A---Please confirm that you have purchased the correct compatible battery. If it is stated on our product page that it is compatible, please install and use it with confidence.
• B---If there is a significant difference between the battery you received and the original battery, please check your order information to confirm that you have not purchased the wrong battery
• C--- Whether you bought the wrong battery or we sent the wrong battery, you can contact our customer service staff to request a replacement.

3. I received the battery, but the battery is not recognized by the computer or does not charge or discharge properly?

• A---Way1 : Remove the battery, turn off the computer, and press and hold the computer power button for 15 seconds to remove static electricity from the laptop's motherboard. Then reinstall the battery, connect the adapter, and turn on the system to test if it has returned to normal.
• B---Way2: Remove the laptop battery and use a cotton swab to clean the laptop battery connector and the computer's battery connector. Make sure there are no foreign objects or breaks, reinstall the battery and then power on the test.
• C--- Reinstall or upgrade your computer's motherboard driver or power management driver.Reinstall or upgrade your computer's motherboard driver or power management driver. Get help from official forums or Google if necessary
• D--- If the above methods cannot be solved, please take screenshots of the error message and contact our customer service staff for return.

4. I did not receive my tracking code?

• A---Just get the tracking number by one click..
• B--If the tracking code shows that the package has been staying at a location for too long, you can call the post office or contact us..

5. My battery broke after less than 30 days of use, what should I do?

• A---Contact the customer to request a replacement battery free of charge.

6. I can't find the battery I need on your store? 

• A---Please email us with your machine model and original battery photos. We'll help you find the battery in the database, or ask the marketing department to help you find it in the supplier's warehouse.

7. I want to buy a lot of batteries, can you give us a discount? 

• A---Of course, please contact us by email.

8. Can batteries be sent to Germany or France? 

• A---Of course, Batteries can be sent throughout the UK and most EU countries.

Contact Us By Email

Contact us by email to answer your questions in detail one-on-one

Email Response time: 2 minutes - 48 hours

Email subject sample: Other problems

Email content sample: Hi, ************?

Live Chat Support hours

Monday to Friday: 9AM - 5PM
Weekends & Holidays: Closed

Live chat

Email (Support/Returns)
( Working Day: Mon- Fri 9:00 - 18:00 )